Emtec Facility Services provides comprehensive maintenance for gas, electrical, and HVAC assets within student accommodation settings. A 24/7/365 helpdesk ensures continuous support, allowing for swift responses to maintenance requests. Effective communication is maintained through close collaboration between the helpdesk and on-site managers, ensuring efficient task management and prioritisation. Emtec adheres strictly to industry protocols, consistently meeting key performance indicator (KPI) targets.

Their services include planned preventative maintenance (PPM), which involves regular inspections and servicing to prevent breakdowns, alongside reactive maintenance that addresses urgent issues. Emtec also offers 24/7 emergency services for critical problems, ensuring support is always available. Regular compliance checks are conducted to ensure adherence to local building codes and safety regulations, maintaining the highest standards of safety.

Operating within the dynamic environment of student accommodation presents challenges, particularly when managing maintenance schedules around varied student timetables. Emtec tackles these challenges through proactive planning, ensuring routine maintenance is carried out with minimal disruption. Collaboration with on-site managers further helps to prioritise tasks effectively, while adherence to strict protocols ensures consistent service delivery and KPI achievement.

The result is enhanced resident satisfaction through fast issue resolution, minimal disruption, and a high-quality, reliable service supported by regular compliance checks.

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