Emtec Facility Services provides comprehensive maintenance for non-residential and communal areas, including both planned and reactive services. Their 24/7 helpdesk is pivotal in managing maintenance requests promptly, which ensures minimal disruption to residents’ daily lives and upholds the estate’s high standards.

The company offers a range of hard maintenance services. Planned preventative maintenance (PPM) involves regular inspections and servicing of mechanical, electrical, HVAC, and plumbing systems to prevent issues before they arise. Reactive maintenance addresses urgent problems as they occur. Additionally, Emtec conducts routine checks and compliance audits to ensure all systems meet safety and regulatory standards.

Maintaining a retirement estate like Hugh Fraser poses unique challenges, such as minimising disruption for residents with specific needs and ensuring strict safety compliance. Emtec meets these challenges through proactive planning, scheduling maintenance to minimise impact on residents. The 24/7 helpdesk ensures rapid response to urgent issues, while effective communication with estate management facilitates coordination and addresses concerns. Adherence to safety and regulatory protocols ensures high-quality maintenance.

Emtec’s approach has led to improved resident satisfaction, efficient operations, and strict adherence to safety standards, creating a pleasant living environment at Hugh Fraser Retirement Estate.